TERMS AND CONDITIONS

Super Movers Limited

1. Agreement

These Terms and Conditions constitute a legally binding agreement between Super Movers Limited (“Super Movers”, “we”, “our”, or “us”) and the Customer (“you” or “your”).

All services provided by Super Movers, including moving, packing, transportation, storage, consultation, advice, and customer support services, are supplied subject to these Terms and Conditions.

The agreement becomes effective when:

• The Customer pays the required deposit; or
• The Customer confirms a booking with a Super Movers representative.

By proceeding with a booking, the Customer acknowledges and agrees to these Terms and Conditions.

2. Services and Pricing

2.1 Quotes and Pricing

All quotes are based on information provided by the Customer. Super Movers reserves the right to adjust pricing where actual circumstances differ from the information supplied at the time of booking.

Additional charges may apply where there are:

• Additional items or volume;
• Incorrect dimensions or weights;
• Multiple flights of stairs;
• Difficult or restricted access;
• Narrow driveways or pathways;
• Heavy or oversized items;
• Additional labour requirements;
• Storage requirements;
• Redelivery or route changes; or
• Other circumstances not disclosed during the booking process.

The Customer is responsible for informing Super Movers of any factors that may affect the move before the scheduled moving date.

2.2 Inspection of Goods

All items may be inspected by the moving team before loading.

Super Movers reserves the right to refuse transportation of any item that:

• Is unsafe to move;
• Is inadequately packaged;
• May cause damage to other goods;
• May cause damage to vehicles or equipment; or
• Presents a health or safety risk.

2.3 Prohibited Items

The Customer must not provide the following items for packing, transportation, or storage:

a) Hazardous Goods

Any item that is dangerous, corrosive, flammable, explosive, toxic, environmentally harmful, or likely to cause damage.

b) Valuables

Including but not limited to:

• Jewellery;
• Watches;
• Precious stones or metals;
• Cash;
• Deeds;
• Securities;
• Stamps;
• Coins; and
• Collectible items.

c) Restricted or Illegal Goods

Including but not limited to:

• Stolen goods;
• Illegal substances;
• Firearms;
• Ammunition;
• Gas cylinders;
• Aerosols;
• Paints; and
• Any item prohibited by law.

d) Refrigerators, Freezers, and Animals

The Customer must ensure all refrigerators and freezers are emptied, defrosted, and cleaned prior to collection.

Super Movers accepts no responsibility for contents left inside appliances.

Live animals, including pets, birds, fish, and similar creatures, will not be transported.

3. Access, Parking and Documentation

3.1 Property Access

The Customer must notify Super Movers of any access restrictions at either the collection or delivery location.

Additional charges may apply where access is difficult or restricted.

Super Movers accepts no liability for damage resulting from inadequate access.

3.2 Safe Access

The Customer must provide safe and suitable access, including:

• Parking areas;
• Driveways;
• Pathways;
• Entrances; and
• Loading zones.

3.3 Permits and Approvals

The Customer is responsible for obtaining any permits, licences, approvals, or documentation required for the move.

4. Liability and Risk

4.1 Property Damage Risk

While every reasonable care will be taken during the moving process, there remains a risk of minor marks, scuffs, scratches, or damage to:

• Walls;
• Door frames;
• Floors;
• Stairwells;
• Vinyl surfaces; and
• Other property surfaces.

This risk increases when moving large furniture, appliances, and oversized items.

All moving work is undertaken at the Customer’s own risk.

4.2 Vehicle Access and Property Damage

Super Movers shall not be liable for damage caused by moving vehicles to:

• Lawns;
• Driveways;
• Footpaths;
• Underground pipes;
• Drainage systems;
• Utility cables; or
• Other underground installations.

Where the Customer directs a vehicle into an area where damage may occur, responsibility for any resulting damage remains solely with the Customer.

5. Carriers Liability and Insurance

5.1 Carriers Liability

Goods transported by Super Movers are covered under applicable New Zealand carrier liability legislation.

5.2 Transit Accident Coverage

Where goods are damaged as a direct result of a motor vehicle accident while in transit, claims may be covered under Super Movers’ insurance policy, subject to insurer approval and policy conditions.

5.3 Owner’s Risk

Except where required by law, all goods are transported at the Owner’s Risk.

Super Movers shall not be liable for accidental damage occurring during normal moving operations.

Customers are encouraged to arrange comprehensive moving insurance for valuable or fragile items.

5.4 Claims Procedure

If damage occurs:

a) Claims must be submitted in writing within 48 hours of the incident.

b) Supporting evidence and documentation must be provided.

c) Claims submitted outside the 48-hour period may not be accepted.

d) Claims can only be processed once full payment for services has been received.

5.5 Exclusions

Super Movers shall not be liable for:

• Pre-existing damage;
• Inherent defects in goods;
• Damage resulting from inadequate packaging;
• Damage to goods packed by the Customer;
• Damage to fragile items, glassware, or electronics packed by the Customer; or
• Damage caused by third parties where another party is legally responsible.

Where a third party is at fault, the Customer must pursue any claim directly with that party or their insurer.

6. Disputes

6.1 Dispute Notification

Any dispute regarding charges or services must be submitted in writing within 30 days of the completion of the move.

The dispute must include:

• Full details of the complaint;
• Supporting evidence; and
• The resolution sought.

6.2 Resolution Process

Super Movers will review and respond to disputes by the end of the next business day wherever reasonably possible.

If an error has occurred, corrective action will be taken.

If Super Movers believes the dispute is invalid, a formal response will be provided.

6.3 Disputes Tribunal

If the matter remains unresolved, the Customer may refer the dispute to the New Zealand Disputes Tribunal.

6.4 Unpaid Accounts

Super Movers reserves the right to:

• Retain goods still in its possession;
• Suspend services; and
• Refer unpaid accounts to debt collection agencies.

Late payment fees may be suspended while a genuine dispute is under review.

7. Cancellations and Delays

7.1 Cancellation Fees

Because booking slots are reserved specifically for each Customer, cancellation fees apply as follows:

Notice Period	Cancellation Fee
Less than 14 days	10%
Less than 7 days	25%
Less than 72 hours	50%
Less than 24 hours	75%

All cancellation fees are calculated based on the total prepaid booking value.

7.2 Delays

While Super Movers will make every reasonable effort to perform services at the scheduled time, delays may occur due to:

• Traffic conditions;
• Weather events;
• Vehicle breakdowns;
• Technical issues;
• Previous job overruns; or
• Other unforeseen circumstances.

Scheduled start times are estimates only and cannot be guaranteed.

Super Movers shall not be liable for any costs, losses, or expenses incurred as a result of delays or cancellations beyond its reasonable control.

8. Deposits, Confirmations and Refunds

8.1 Booking Confirmation

Bookings are not confirmed until the required deposit has been received.

Customers may be asked to provide proof of payment to expedite confirmation.

Until payment has been received, Super Movers is under no obligation to reserve a requested date or time.

8.2 Deposits

Deposits are generally non-refundable unless a refund is required due to an error on the part of Super Movers.

8.3 Refund Processing

Where a refund is approved:

• The Customer must provide valid bank account details.
• Refund requests must be completed within 7 business days of request.
• Approved refunds will generally be processed within 14 business days.

9. Termination of Services

Super Movers reserves the right to terminate or refuse services immediately without notice where:

a) The actual move substantially differs from the information provided during booking.

b) Staff are subjected to threatening, abusive, aggressive, or inappropriate behaviour.

c) The work environment is unsafe.

d) Premises or items present a serious hygiene, health, or safety risk.

In such circumstances, any applicable fees and charges remain payable.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of New Zealand.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of New Zealand courts and tribunals.

Super Movers Limited
Auckland, New Zealand